--- title: "WEBINAR - Mono Solutions: Defining the Optimal Service Model for SMBs" description: Mono Solutions and Localogy fielded a small business survey to answers these questions. The results are shared in an upcoming white paper and will be summarized in this webinar. image: https://resource.localogy.com/hubfs/Mono%20Webinar%2012_10%20(1).png --- [![Localogy](https://resource.localogy.com/hubfs/The_LSA_January2020/Image/Asset-3.svg)](https://www.localogy.com/) - [Membership](https://www.localogy.com/membership/) - [Membership Details](https://www.localogy.com/membership/) - [Pro Login](https://www.localogy.com/login/) - [Insights](https://www.localogy.com/insider/) - [Localogy Insider](https://www.localogy.com/insider/) - [Research](https://www.localogy.com/smb-research/) - [Webinars](https://www.localogy.com/research-resources/webinars/) - [Podcast](https://www.localogy.com/research-resources/podcasts/) - [Events](https://www.localogy.com/event/) - [L26](https://resource.localogy.com/localogy-2026-home1) - [Street Fight Live](https://streetfightlive.com) - [About Us](https://www.localogy.com/about-us/) - [Cart](https://www.localogy.com/cart/) ![Localogy WEBINARS - Landing Page Banner](https://resource.localogy.com/hubfs/Localogy%20WEBINARS%20-%20Landing%20Page%20Banner.png "Localogy WEBINARS - Landing Page Banner") # Defining the Optimal Service Model for SMBs ![Mono Webinar 12_10 (1)](https://resource.localogy.com/hubfs/Mono%20Webinar%2012_10%20(1).png "Mono Webinar 12_10 (1)") ##### Key to achieving the coveted “SMB Trusted Advisor” status is providing the right product or mix of products. Perhaps a bigger factor is combining the right products with the right level of service and a deeper understanding of your customers' needs.  **Mono Solutions** and **Localogy** went straight to the source and asked SMBs directly - What Do You Need? ###### ***You will learn:*** - What “as a service” really means to your SMB customers and how service can be a major value driver for your company. - The gaps that exist between the customer service that SMBs want and they actual get. - How collaborative service leads to a deeper SMB understanding of a product’s value. - What form the optimal service model should take. ###### Can't attend? No worries! We'll send a copy of this webinar to all *registrants*! ### Complete the form to watch! ![loclogy](https://resource.localogy.com/hubfs/The_LSA_January2020/Image/Asset-4.svg) 901 Wilshire Drive, Suite 485 Troy, MI 48084 248.244.6200 / 800.841.0639 [talk@localogy.com](mailto:talk@localogy.com) [www.localogy.com](https://www.localogy.com) - [Membership](https://www.localogy.com/membership/) - [Membership Details](https://www.localogy.com/membership/) - [Pro Login](https://www.localogy.com/login/) - [Insights](https://www.localogy.com/blog/) - [Localogy Insider](https://www.localogy.com/insider/) - [Research](https://www.localogy.com/smb-research/) - [Webinars](https://www.localogy.com/research-resources/webinars/) - [Podcast](https://www.localogy.com/research-resources/podcasts/) - [Resources](https://www.localogy.com/research-resources/) - [PYP: Resources](https://www.localogy.com/pyp-resources/) - [Events](https://www.localogy.com/event/) - [L26](https://resource.localogy.com/localogy-2026-home1) - [Street Fight Live](https://streetfightlive.com) - [About Us](http://www.localogy.com/about-us/) - [Board](https://www.localogy.com/about-us/board-of-directors/) - [Bylaws](https://www.localogy.com/about-us/bylaws/) - [Contact Us](https://www.localogy.com/about-us/contact-us/) Copyright © 2026 Localogy d/b/a Local Search Association All rights reserved. View our Privacy Policy and Terms of Use. [Facebook-f](https://www.facebook.com/thinklocalogy) [Twitter](https://twitter.com/think_localogy) [Linkedin-in](https://www.linkedin.com/company/local-search-association?trk=hb_tab_compy_id_2180943) [Youtube](https://www.youtube.com/user/LocalSearchAssn) [Instagram](https://www.instagram.com/think_localogy/)